1. What products do you sell? We specialize in chiffon ribbons, hand tied bows, and florist picks. Our chiffon ribbons come in a variety of colors and widths, perfect for wrapping stems or adding a delicate accent. Our hand tied bows are crafted with care and ready to attach to bouquets, wreaths, or gifts. Florist picks are designed to insert easily into arrangements for a quick, polished look.
2. Where do you ship? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not offer international shipping at this time. If you are located in one of these areas, you can place your order with confidence. For any questions about delivery to your specific region, please contact us.
3. What are your shipping options and times? We offer Standard shipping for $15, with delivery estimated at 7-14 business days. Please note that order processing takes 1-3 business days before your package ships. This processing time is separate from the delivery estimate. Once your order is dispatched, you will receive a confirmation email with tracking information.
4. What is your return policy? We accept returns within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. To start a return, please contact us first at support@emkoribbon.com. You will be responsible for return shipping costs unless the item arrived defective or damaged.
5. How can I track my order? As soon as your order ships, we will email you a tracking number. This tracking number can be used with the carrier (USPS, UPS, or FedEx) to follow your package's journey. Please allow up to 48 hours after dispatch for the tracking information to update in the carrier's system.
6. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it, as long as it has not yet been processed. If you need to cancel, please email us immediately with your order number. We will do our best to accommodate your request. Once the order has entered the processing stage, it cannot be cancelled.
7. Do you offer custom colors or bulk discounts? We often have a wide range of colors in stock, but we do not currently offer custom dyeing. For bulk orders, such as wedding favors or large events, please contact us with the quantities you need. We may be able to offer a discount on larger quantities. We are happy to discuss your project requirements.
8. How should I care for chiffon ribbons and bows? Chiffon is a delicate fabric, so we recommend handling it with care. To remove wrinkles, use a low-heat iron with a pressing cloth, or hang the ribbon for a few days to allow creases to fall out. Avoid exposing chiffon to excessive heat or moisture, as this can affect its shape. Store your ribbons and bows in a cool, dry place.
Questions? If you have any other questions, please email us at support@emkoribbon.com and we will be happy to assist you.